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Return Policy
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We are totally committed to providing you with the best services possible. We want you to be fully satisfied with every item that you purchase online through our various websites. We understand that sometimes especially for diamonds and jewelry there are not only emotions and sentiments involved for years to come, but also significant amounts to make purchases and you may want to take your own time to decide after you actually touch and feel the product.
If you are not satisfied with your purchase, you may return the item for a full refund of the purchase price, minus the shipping, handling, and insurance, within the 10 days from the day of purchase using our Exchange/Return Instructions on the US territory. International customer have 20 days to return an item.
Items on sale or special offers can be returned only for exchange. If a full refund is desired there will be 10% restocking fee.
The item must be returned in new and unused condition with original tags; if any and with all paperwork to insure full credit. "New and unused" means that there are no scratches, or marks on the item. We cannot accept a return of any item with any indication that it has been used, re cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier. The customer must pay all costs related to return shipping.
Lot of our products are offered through special bargains, event discounts and promotions, please note that while returning, entire lot/numbers are to be returned, part lot or part numbers will not be accepted, for the simple reason that if that is practiced, it no more remains a lot and is no more eligible for the same price but the selection price.
All items properly returned under this policy are eligible for a refund/replacement or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.
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All our colored gemstones, except Tsavorite, Garnet etc., are "E" (Enhanced) and/or "T" (Treated). In general, some of the enhancement methods used are heating, oiling, filling, with resin agents etc. Some of the treatment methods used are coating, diffusion, dyeing, joban oil, glass filling, irradiation, lasering, etc. We do not know the methods used prior to our purchase from the suppliers since each country uses different methods. If required, we may send the Gemstone(s) to a Gem laboratory for more information prior to your purchase.Products shown are subject to availability.Alphaimports.com is not responsible for and need not honor typographical or pricing errors on the site.
All Diamond weight(s) shown in fractions in this website are approximate, with the following weight tolerance: ¼ ct. 0.23-0.27, 1/3 ct. 0.31-0.35, ½ ct.0.48-0.52, ¾ ct.0.73-0.77.
All Contents © 2008 Alpha Imports NY Inc., All Rights Reserved. PRIVACY POLICY TERMS AND CONDITIONS
You may not distribute, modify, display, or sell copies of this work to members of the public without the copyright owner’s permission.
All of our products are bought as close outs from manufacturers and we describe them on our web site as it was disclosed to us. The Alphaimports.com website and the products and services offered therein are provided "as is" and without warranty of any kind. For any reason if you are not satisfied with the product we have full refund policy. More... |
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