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Shipping and returns


SHIPPING CHARGES

The following charges are all inclusive of shipping,1lb weight, handling and basic insurance that is provided by the related shipping handling agencies/companies. These rates will apply only to the orders shipped in the United States of America. For information on International shipping, please click on to our International Shipping page.

SHIPPING METHODS

Please refer to the shipping calculator on your shopping cart, also during the checkout.
Shipping charges and carrier type will be generated automatically depending on your address and product price as well as weight.
Processing, handling and insurance fees are included.

New Shipping charges starting Jan 31 2008 (01/31/2008)

UPS ShippingUPS Ground -3 to 5 day

Total Price $

UPS Charge $

0-200

12.00

200-500

17.00

500-1000

22.00

1000-5000

29.00

Over 5000

37.00

FedEx ShippingFedEx Second Day

Total Price $

FedEx Charge $

0-500

20.00

500-2000

25.00

2000-5000

33.00

Over 5000

42.00

FedEx ShippingFedEx Standard Overnight

Total Price $

FedEx Charge $

0-500

30.00

500-1000

33.00

1000 -5000

42.00

Over 5000

52.00

FedEx ShippingFedEx Priority

Total Price $

FedEx Charge $

0-500

34.00

500-1000

38.00

1000-5000

52.00

Over 5000

62.00

FedEx ShippingFedEx Saturday Delivery

Total Price $

FedEx Charge $

0-500

44.00

500-1000

52.00

100-5000

62.00

Over 5000

72.00

USPS ShippingUSPS Parcel

Total Price $

USPS Charge $

0-200

14.00

200-500

19.00

500-1000

24.00

1000-5000

31.00

Over 5000

39.00

USPS ShippingUSPS International

Total Weight(LB)

USPS Charge $

0-5

22.00

5-10

32.00

Over 10

32.00


Please note: All the orders received are shipped between 24-48 hours of ordering, unless there are billing/or any other queries,

We ship the orders- Monday through Friday (excluding National holidays) to the corresponding addresses in the United States.

As per the FedEx policy we are unable to deliver shipments to P.O.Box addresses, that is, if you prefer to send/receive the shipment from our office via FedEx.

Exchange/Return Instructions

If you received the wrong product or a damaged/defective item, you can return the item and receive a full credit for the cost of the merchandise under our return policy. To return an item:

1. Notify our Customer Care department by filling form located under detail order description in your account 5 days of delivery and provide us with the information included on form:

-Quantity you are returning

-Reason for return (wrong item, damaged, or defective item)

-If damaged or defective, describe it as well as list any missing items.

We will contact you by e-mail and notify you of the status of your return. You will be also given a Return Material Authorization (RMA).

2. Include the shipping invoice and the RMA number with the item you are returning. If you prefer replacement, please put a note inside your return and we will ship you the replacement. If you are asking for a refund, your refund will be processed within 7 to 14 days after we receive your return, and you will be notified via e-mail.

For returning an item to www.alphaimports.com:

Repack the product in a way that does not cause the merchandise any damage. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed on the Return Feedback Form.

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